HE
Henno E
1 reviews | Active since Jun 2015
30 Jan 2026, 11:31
Poor Poor Poor Service
I have laid a complaint - no manager as called me to resolve the issue! I made a purchase 20/01/2026 ---- still no delivery!
Senior Management to call me ASAP - I expect delivery today!
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Replies (3)HE
Henno E's updateReviewer Update
31 Jan 2026, 11:49I am writing this email as a formal escalation and complaint regarding the completely unacceptable service I have received from HiFi Corporation (Boksburg branch), HiFi Corporation Head Office, Incredible Connection, and your call centre teams.
This matter has now dragged on since 20 January, and I am beyond frustrated.
Order & Delivery Failure
On 20 January, I placed an order for a chair costing approximately R2,000.
When delivery was attempted, I was presented with a parcel that was clearly not new:
When delivery was attempted, I was presented with a parcel that was clearly not new:
- The feet of the chair were sticking out through the bottom of the box
- The box was torn and damaged
- The top of the packaging had been opened
- The parcel was clearly opened, resealed, and repacked
- The packaging was not factory sealed and not fit for delivery as a new product
I refused delivery, correctly so, because I did not order an opened, damaged, or repacked item. I ordered a brand-new chair, sealed and in proper condition.
Endless Runaround Since 20 January
Since refusing the delivery, I have been sent in circles for days, now turning into weeks:
- I have contacted the call centre repeatedly
- I have used the online chat, which is completely useless
- I have been met with rudeness, deflection, and zero ownership
- Every time I request to speak to a manager, I am blocked
- I have requested—not once, but more than 20 times—that a senior manager contact me
- No senior manager has contacted me to date
Instead, I received a call from Petunia at the Boksburg branch, who provided no solution, only excuses and additional problems.
Aramex Excuse Is Unacceptable
I am now being told that you are waiting for confirmation from Aramex that the chair has been returned before taking action.
This is completely unacceptable.
- I refused the delivery because it was opened and damaged
- The logistics between HiFi Corporation and Aramex are not my responsibility
- This confirmation could and should have been obtained days ago
- I should not be punished or delayed due to your internal logistics failures
Worst Service I Have Ever Experienced
This is, without exaggeration, the worst service I have ever received from a retail company.
- No ownership
- No accountability
- No senior management involvement
- No clear communication
- No urgency
- No respect for the customer
For a company of your size, this level of service is embarrassing.
My Demand (Clear and Non-Negotiable)
Let me be very clear:
- I expect delivery TODAY
- I expect a brand-new chair
- The chair must be in a sealed, unopened, undamaged box
- I do not care which branch or warehouse it comes from
- I do not accept further delays or excuses
I ordered a product. I paid for a product. I expect that product to be delivered in new condition, as advertised.
Final Note
Nobody from management has contacted me to say:
“Sir, we acknowledge the failure, and your delivery is scheduled.”
That level of basic customer service has been completely absent.
I expect immediate confirmation today that my replacement delivery is happening today, without further conditions.
If this matter is not resolved immediately, I will have no option but to escalate this further through formal consumer channels.
I await your urgent response.
HE
Henno E's update31 Jan 2026, 11:49
Reviewer Update
I am writing this email as a formal escalation and complaint regarding the completely unacceptable service I have received from HiFi Corporation (Boksburg branch), HiFi Corporation Head Office, Incredible Connection, and your call centre teams.
This matter has now dragged on since 20 January, and I am beyond frustrated.
Order & Delivery Failure
On 20 January, I placed an order for a chair costing approximately R2,000.
When delivery was attempted, I was presented with a parcel that was clearly not new:
When delivery was attempted, I was presented with a parcel that was clearly not new:
- The feet of the chair were sticking out through the bottom of the box
- The box was torn and damaged
- The top of the packaging had been opened
- The parcel was clearly opened, resealed, and repacked
- The packaging was not factory sealed and not fit for delivery as a new product
I refused delivery, correctly so, because I did not order an opened, damaged, or repacked item. I ordered a brand-new chair, sealed and in proper condition.
Endless Runaround Since 20 January
Since refusing the delivery, I have been sent in circles for days, now turning into weeks:
- I have contacted the call centre repeatedly
- I have used the online chat, which is completely useless
- I have been met with rudeness, deflection, and zero ownership
- Every time I request to speak to a manager, I am blocked
- I have requested—not once, but more than 20 times—that a senior manager contact me
- No senior manager has contacted me to date
Instead, I received a call from Petunia at the Boksburg branch, who provided no solution, only excuses and additional problems.
Aramex Excuse Is Unacceptable
I am now being told that you are waiting for confirmation from Aramex that the chair has been returned before taking action.
This is completely unacceptable.
- I refused the delivery because it was opened and damaged
- The logistics between HiFi Corporation and Aramex are not my responsibility
- This confirmation could and should have been obtained days ago
- I should not be punished or delayed due to your internal logistics failures
Worst Service I Have Ever Experienced
This is, without exaggeration, the worst service I have ever received from a retail company.
- No ownership
- No accountability
- No senior management involvement
- No clear communication
- No urgency
- No respect for the customer
For a company of your size, this level of service is embarrassing.
My Demand (Clear and Non-Negotiable)
Let me be very clear:
- I expect delivery TODAY
- I expect a brand-new chair
- The chair must be in a sealed, unopened, undamaged box
- I do not care which branch or warehouse it comes from
- I do not accept further delays or excuses
I ordered a product. I paid for a product. I expect that product to be delivered in new condition, as advertised.
Final Note
Nobody from management has contacted me to say:
“Sir, we acknowledge the failure, and your delivery is scheduled.”
That level of basic customer service has been completely absent.
I expect immediate confirmation today that my replacement delivery is happening today, without further conditions.
If this matter is not resolved immediately, I will have no option but to escalate this further through formal consumer channels.
I await your urgent response.
HE
Henno E's updateReviewer Update
24 Feb 2026, 15:05 No response, no phone call from Management received - this is still an unresolved query!
HE
Henno E's update24 Feb 2026, 15:05
Reviewer Update
No response, no phone call from Management received - this is still an unresolved query!
HE
Henno E's updateReviewer Update
27 Feb 2026, 09:27no response
HE
Henno E's update27 Feb 2026, 09:27
Reviewer Update
no response