Poor Poor Customer Service

On Sunday the 14th of Feb i bought a bed (Edblo Milan Queen)on Hi-Fi Corp website, i then realised after that the product doesn't have good reviews. I immediately sent an Email to please change the bed to a (Sealy Tivoli Queen) that was also on special and that i will cover the difference. I was then given 2 numbers to call, i called 1 and i was referred to the other. When i called the other ***) i was told that they will send an email to Ecommerce and they would contact me the same day( That was Monday). I waited the whole day Monday and i again called on Tuesday, same thing. I then receive an Email this morning that says the Edblo was sold while it was out of stock. I don't care about the Edlo that people are complaining about, isn't that i sent emails and called so they can change the bed to Sealy Tivoli and they didn't bother to call me back to me? Now isn't that **** customer service? You call and call with your airtime and they don't bother to service you well. I don't want no refund, i want the Sealy Tivoli Queen bed that goes for R2999.00 and please don't tell me that it's out of stock because it still reflects on your site and I've wanted it since Sunday and Today is Thursday. You people are not serious.