Poor HiFi customer service and communication in store and online

I visited Illanga Mall interested in a very good AEG fridge special. the agent check the system and told us that there is 2 items in stock in Empangeni. Never did he give us a option of branch to branch transfer or said that we cannot order online if the stock is in KZN. SO we placed an order on-line thinking the stock will be moved from Empangeni to Nelspruit. 3 days later after we made payment and the online tracking shows the process is going backwards I start to make enquiries via WA. Then i hear there is no JHB stock en refund will take place. HiFi think no harm done cause I will be refunded my money but I had a very good 2nd option deal at Game that has come to and end and now both options is gone to hell. How can HiFi takes my money first and only tomorrow check for stock in online warehouse is poor business management. If the guy at Illanga could see there is no stock in JHB warehouse why did the online system takes the payment in the first place?? I hope I will be refunded but will post my unhappiness on Facebook / hello Peter and other sites discouraging shoppers to make online purchases at HiFi Corp