Poor feedback and service - lies lies and more lies

I have tried to sort out my account since yesterday as according to my records, my account is paid up. When you try to phone the call centre, the drop the calls and if you luck and they answer, they transfer you from pillart to post. I spoke to Megan at Westgate branch to assist in this matter, she said she will get back to me. I waited 4 hours and when I called back, she advised that she was to busy to help me. Now, my account is debited and when I called again to speak to her, the person who answers the phone, says hello, puts the phone down and have one hell of a conversation with her collegues. I dropped the call, called back, finally got to speak to Megan, only to hear that the systems were off line (lie number 1) I ask to speak to the manager who's name is Daphny. On the phne you hear Megan clearly speaking to her and as soon as I asked for her, now she was not available (lie number 2) Megan has the audacity to ask for my details again, after she took it yesterday and clearly she was aware who she was speaking to. when you log onto the Hi Fi's website, you cant even log a complaint there. SO, please can someone be so kind and call me so I can sort out this mess, you call customer service and hobnesty regarding my billing. When I spoke to the call centre finally, the peron told me that I still had an outstanding balance of R500 odd rand but he cant tell me for sure because he cnt calculate since I made a large payment (lie number 3) and now he wants to transfer me to statements and guess what, the lady answers the call and then drops it. (why am I not amazed)