poor customer service or non existant

2 months ago I went into this store to inquire about a problem i was having with my hisense tv remote (for a tv that is still under warranty). i was told that the remote was damaged from batt acid and would need to be replaced. I was escorted to the \customer service section"where my details as well as the model number of my remote were recorded and told that they would contact me with info. a month later i had no reply so called the store"