Poor customer Service from Onica

Dear Sirs

Please note that we struggling to get our refund after we were double charged by above branch. Onica contacted me on 11/06/2022 and she advised that there's duplicate order that I paid for the amount of R1598.00 and they needed to refund me. I have sent banking details on 13/06/2022, however to date they have not paid me. I then followed up 3 times including today and she promised to get back to me as she always promises but she never got back to me. I'm so frustrated about this matter as I'm in need of this money as it belongs to me.

Currently I'm asking money from people so I can survive because of poor customer service from Hi-f- corporation and *********** staff member from their side.

Sad Customer CC Rahlagane