Poor Customer Service & False Marketing

I purchased a Hisense 55 inch TV in March 2014 with an extended warranty and at the time of sale we were advised that in the event of any faults a technician would come out to assist within 24hrs. Contacted the Glen branch on 26/01 to log my fault and to my astonishment I was advised that a technician would only come out 72hrs after the case is logged with Hisense. When I contacted the branch to do a follow up at 11am the next day my request wasn't even looked at by then. Promises were made by Meshak to call me back and till now I am still waiting for the call. Follow call made to Thomas (the service manager) at 2pm - had to explain the situation all over again and he promised to call with feedback. Called again at 17:40 to follow only to be told that he had left for the day.<br> Based on this experience and lack of accountability, I, nor any of my family or friends will be utilising HiFi Corp of the JD Group for any appliances.