Poor customer service by Hifi Corporation Menlyn

Dear Hello Peter,

I bought two samsung A16 phones on the 16 December 2024 at Hifi Corporation Menlyn branch. I was informed that my two phones has warranty for any technical problems for 12 months from date of purchase.

Around 17July 2025 my phone started to freeze, it couldn't response. I then phoned Hifi Corporation Menlyn about my problem with the phone, they said I can bring the phone at the shop because it was still under warranty they will send to samsung to diagnise and fix the problem within 21 working days, i was informed that my phone went to samsung for assessment as agreed.

Around the 15 August 2025 they phoned me to say samsung has discovered that the problem with my phone is the screen that must be replaced at a cost of R1900.00. I was shocked by the qoute, my understanding was the phone should be fixed as it was still under warranty.

I rep**** to say i reject the quote, as the phone is barely 7 months old, I was informed that for me to get my phone back I must pay R450 for transport and assessment fee, this was not communicate to me upfront, they confirmed when i bought my phone that I should bring the phone for any technical challenges within 12 months and they will fix it for free.

I dont have a phone now as a result of that.

I would like hello peter to assist me by engaging Hifi Corporation Menlyn branch to give me my phone back so I can fix it on my own.

I feel mistreated and mislead that warranty will require me to pay for the shop to fix my phone. I was assisted by a lady called Ms Ouma Hlongwane.

You are my last hope hello peter, PLEASE HELP ME.

Thank you

Makgolane Mahlabe Lucas known as Motsamai ***