Poor customer Service and managers cant reslove my problem

Hifi corporation mall@carnival and Hificorporation head office Regarding a cannon 445XL black printer cartridge that is defective and only printed 50 pages instead of the usaul 400 pages the Price was R489.00 i brough it on sunday the 01/06/25 and wednesday nigth the ink was finished after printing +-50pages the thursday i phoned the Hifi corporation at mall@Carnival branch and spoke to a manager by the name of Stephen and he said that i have to phone Cannon myself and sort this problem out which i feel is not my responsibilty to do so as i am the customer and not the supplier so then i contacked Hifi corporstion headoffice and put in a complaint against the Manager at mall@carnival and spoke to Mike at the headoffice he gave me a refrence number *** he said he will contact me in 24 hours to tell me what is going on till today the 09/06/2025 i have not recieved a call back from Mike and then phoned Hifi corporation headoffice and asked what is going on then they said to me they cant refund me or exchange the defective Cannon 445XL black cartidge that cost R489.00 i have also loged a complain on hifi corp headoffice website till now still no response which i feel is not aceptable way to treat a paying customer.They are quick to take your money but when you have a problem we must resort to Hellopeter so that the big bosses can see how their staff treat the customers and the managers is not worth being managers