POOR CUSTOMER SERVICE AND LIFE DISRUPTION

I placed an order with Hi Fi Corporation. After receiving an sms that my order will be delivered I decided to stay awake after a night shift to make sure I’m do not miss any calls from the courier company. After half of the day has passed I started getting concerned and decided to call the courier company. I did not receive a tracking number and after 5 calls to the Hi Fi customer service team I finally got the correct tracking number. I was then advised by the courier company that they haven’t received any parcel from Hi Fi corporation team and that my order will not be delivered on this day(22 May 2024). I found the customer service I received from Hi FI corporation appalling. The persons I spoke to refused to call me back and had a nonchalant attitude towards the life disruption they have caused. I requested to speak to a manager and as usual within the call centre industry there wasn’t any manager available to take my call. It does not seem like customer satisfaction is one of Hi Fi corporations focuses.