Poor Customer Service

I ordered a Mellerware blender online from Hi-Fi Corp last week Friday, I received notification that my payment was received and order accepted. Yesterday after tracking my order and it reflecting order and paid, I contacted their customer support just to find out my order was never reserved and sent to the couriers. Chelsea logged a complaint and advised she has no explanation for this mishap. I received an SMS from them only this morning after a full week that my order has been reserved in VAAL for dispatch. So the 2-5 day delivery promise on their website will now only happen next week. I am very disappointed with Hi-Fi Corp, no wonder as from 31 January 2020 their partnership ends with FNB EBucks