POOR CUSTOMER SERVICE

On Thursday 06/02/2025 we bought a TV on account.verfication was done and everything like the elivery fee of R350 as well as the TV license was paid before 09:30. So we left for the final approvals from head office according to the staff. Around 16:30 I called the store to make a follow up as I was told to stay at home should they come and deliver.anyway, 16:30 I made a follow up and was told that the system shows the application is park BUT it will be sorted tomorrow morning by 09:00.Friday I called the store around 09:30 which they told me the application still shows parked.i asked then what to do can't I call head office to find out.they gave me the number.simingly it was because of proof of employment.after being 34minutes on the phone the lady at head office said it's fine she needs to send it to the team leader for signing off. I called again at 10:00 and the team leader still didn't sign. At 11:00 the application was approved and signed off.i called the ship again which they confirmed and said we must come to sign a document and then we are good to go they will then call the courier. I asked if they can mail the documentation as my mom is very busy at work and don't have transport which they then responded to say it won't be possible she needs to come in. My mom arrived in store and was told to wait.she waited an hour and a half for the manager. the manager came to her and said she will email the documents. Only if those documents are signed only then they will release the TV. My mom went back to work.waited and waited.still no email.still Jo documents.i called the manager again asking her to please email the documents as we already waited another day for the TV.tell me about BAD SERVICE.never the less.we STILL DID NOT received any paperwork or email. It's already Friday 17:45 no sign of communication from them.i really can't complain about the service because there is no service! I've been calling the whole day, from head office to the store.they keep saying they will call back but till now no one called back.still no TV.still no papers.going for day 3 without an TV that was pre-approved on day 1 and approved a day after but lack of customer service from the store.the one sales man said on the phone they are having a huge staff shortage. But when we were there in store employees were just standing around and smoking and talking on their cellphones.i wonder how long will it take to get our TV?