Poor Customer Service

Good Day

I trust this email finds you well.

I would like to express my complete and utter disappointment with the customer service department at HiFi Corp N1 City in Cape Town.

On the 28th July 2018 I had brought in my ZED laptop with I purchased online and had it delivered.

Upon reaching the service desk I handed the item over to the lady who I think her name was Dominic if I am not mistaken.

She was the only lady of colour at the time in the department.

She tested the item and when found to be faulty she asked for the slip. I told her it was an online order and showed her the order number and invoice number from my phone.

She said to me that I would need to return the item to the store at which it came from.

I was shocked to hear this as I called prior to coming in and was told that the online item can be return to any HiFi corp store. She then said that it came from the Somerset branch and then Kenilworth.

At this point I was already getting irritated because I was told to wait and she proceeded to assist other customers. While waiting after what felt like an eternity I stood up and approached the desk and she did not even have the decency to acknowledge that I was standing right in front of her starring directly at her as she proceeded to pretend to be doing something on her computer.

I then said to her I have been waiting 35 minutes what is going on? She responded saying I am printing your invoice. For 35 minutes she was printing my invoice can you imagine.

Her whole attitude was just so dreadful.

I cannot believe that this is the kind of service that HiFi Corp provides their customers with. I would like this looked into and feedback provided as I did notice that there are camera’s in store as well as in the customer service department.

Email communication only.

Kind regards Kurt