Poor Customer Service

I am writing to express my concern regarding the delay in the repair and return of my laptop, Profile Ryzen 7, which I submitted for service on January 3rd. Despite numerous phone calls, I have yet to receive a definitive answer regarding the expected return date. As a university student, I am in urgent need of my laptop to keep up with my academic responsibilities, which have already commenced. The prolonged absence of my laptop is significantly impacting my ability to complete assignments and participate in online coursework.