Poor Customer complaints system

Actually i would not even give one star. Terable experience with the Ilanga Mall Nelspruit branch. Staff and management incompatence is alive and well in this branch. After they did not come back to me on a complaint raised with the company on an item under guarantee i had to eventually take the product to an authorized repair agent myself, if i havent done that i would still be waiting for them. Manager that phoned me back is arrogant and blame shifting is a rule at that store.