Poor communication, bad tracking system

I ordered red Russell hobb kettle, RHPK02 online on the 8th November. In Wednesday, 11th I did enquiry regarding my my kettle since I was no getting any form of communication. I was Chatting with Stanley/Stancy online platform and he told me that 5 days has not lapsed yet, I should wait for 5 days. Today being the 6th day, I'm told my order has been cancelled because I didn't go collect my parcel. 1. How do I go collect my parcel without communication? 2. The lazy Stancy why didn't he check on the system how far is my parcel like I have asked? And like Rob today did assist me in a friendly manner. 3. Now they tell me its out of stock. I am so ****ed with HiFi Corp especially the Stanley guy, this could've been avoided. HiFi Corp please do something with ur tracking system.