Poor aftersales service

I would like to mention that when we bought a bed from Hi Fi Corp Kempton Park that was damaged we were told by Mr.T the bed had to go for repairs ( we should sleep on the couches ) and will be returned accordingly.<br> I immediately ask to speak to the store manager and was informed - its him.I was very disappointed and made contact with a manager by the name of Verdi ( a great person to have in your group Hi Fi ),where by he was interested in my problem and was concerned in getting this done.After Verdi had to sort this exchange out for us Mr.T had to sort out the delivery where he told my wife he cannot deliver on Sunday but definitely on Monday ( 27/04/2015 ),at 09h00 I had to phone them to get a delivery time and was surprised when they told me they wont be able to deliver today,once again I had to contact Verdi and once again he had to sort out another problem from another branch - THANK YOU VERDI.Very disappointed the brand new bed that was delivered is full of dirty stains - I don't know anymore???