poor after sales service

Really not happy! A recent online purchase of a Hisense Home Sound System from HiFi Corporation was delivered faulty. After hanging on forever on the service line, I was told someone would come to my house to repair or replace. I then got an email from Hisense to say I have to take it into the HiFi store where I bought it (I didn't, I got it online and don't live near a store). The nearest store manager will help me, but says it is company policy for online purchases to be fixed at your home. Why should I take time off work and petrol to get to a store not near me when HiFiCorp is supposed to come to me? I don't know if this is Hisense being difficult, but as a HiFi Corp customer, I expect them to sort it out with Hisense.