Poor after sales service

We Bought a gas hob and electric oven from Renaldo Oelofse in the Port Elizabeth branch it was a display unit and were assured all the parts to the gas hob were present. We put the stove in storage all wrapped up in bubble wrap this was over a year ago. We have now finally unwrapped everything as we can finally afford to install the unit we have found that one of the little plates that goes on one of the gas burners is missing and two of them aren't meant for the unit we bought. I brought this to his attention and assured me that someone from Defy would contact me to assist me with getting the correct parts. His now moved to Cape Town and its impossible to get hold of him. No one from Defy has contacted me regarding the missing piece and the other two incorrect one. The Hob is still under guarantee. The after sales service we are receiving is shocking. I have bought almost every house hold appliance I have from Hi Fi Corp. But the recent service is nothing short of abismal. Makes me wonder how the doors there are still open.

I need someone from Hi Fi to contact me and sort this matter out. The gas hob cost alot of money and its holding up our installation.

I can be contacted on ********** 231.

Zelton Bruiners