Pioneer Subwoofer

i Booked my Subwoofer in for repairs about 8 weeks ago with the mind set that it will be repaired in 21 Days as there statement says. after a 1000 calls and visits to the store they now saying that my components were insured and not my speaker itself. But now it looks to me that they want to give me the blame for damaging my unit. how can that be when it was only played on the amp provided. still today i havent heard anything back from them. i call and then gets said that i will get a call back in five minutes but im still waiting.