PATHETIC SERVICE - WILL NEVER SEE ME AGAIN

Visited them Saturday to buy 2 fridges, the one Defy fridge we chose was a Defy but the handles are loose, the sales staff confirmed that it will be fixed today (Monday) when we arrived for payment today, it was still the same, no real help from anybody and they want me to pay for the fridge and arrange for a Defy rep to meet me at my house when they deliver. How stupid do they think I am paying for something not fixed, we left the store with no one taking our number trying to salvage R20,000 sale. I tried phoning the store manager but was told to hold, 15 minutes later while listening to the blabber of the staff I put the phone down. PATHETIC