Pathetic Service of HiFi Corp...WILL NOT RECOMMEND THEIR BUSINESS

On the 6th December 2019 my husband went into the N1 City branch as we wanted to purchase a small chest freezer however was informed i needed to purchase this online as they did not have it in the store. I then did an online purchase and It had indicated that the item would be delivered within 2 - 5 working days. I thought timing was perfect. Made the payment and thought ok by Friday 13th December 2019 I should have it latest. Everyday I checked the status of my order but it kept reflecting as Payment received and order was not moving....on the 12th December i made contact to find out what was happening with my order, only to be told THERE IS NO MOVEMENT on my order! I was then told by the agent a complaint would be logged and I would receive an sms with my complaint reference number. On the 13th Dec i checked in again, STILL NO MOVEMENT on my order, and still nobody made contact with me regarding my complaint. Today, 17th December 2019, i made contact again, STILL NO MOVEMENT on my order, still no explanation, only that a complaint has been logged and i need to give them time to make contact with me! How much time do they need! They have my money and i have not received what I paid for!