Pathetic service from the word go!

Online purchase on the 28/11 was processed as the site stated there was sufficient stock. Nothing was done from date of the purchase except debiting my account. Only when I pushed, then they found stock in East London. The item was delivered but was damaged. Spoke to them about this and to date, still not sorted. Was promised a lot but yet to see any results of this. I try to call the East London store ***), they pick up and do not talk, or they cut the call - clearly avoiding me. I have still being charged for the goods, which is damaged.