Pathetic service from Hi-Fi Corporation

I am writing this in hope that it will help fix the issue. I'm not the only one complaining about the terrible customer service of Beacon Bay Hi-Fi Corporation and what appears to be their Head Office too. I had an issue with my laptop just months after I purchased it and I returned it in its box with my warranty before the warranty was up. Which happened to be in April. The first follow up was about 2 months after I returned it where I was handed someone else's laptop and told that they don't know if it's fixed. I handed it back and said it isn't mine which then lead to what seemed like an hour of wondering around the back of the store looking for my laptop. I was told they will follow up and let me know. I have been into the store a number of times after that where I've been hit with constant excuses. As of today, the 11th October, I am still waiting for feedback on the status and whereabouts of my laptop. I get excuse after excuse- first it was that the guy who logged the return was fired and they don't know where he sent my laptop. Then I was told that the jobcard number is missing and cannot pick up my return. Then that my name is not on the system so they don't know how to trace my laptop or the return forms(which I had copies of right in my hands) and was then told they don't know what more to do. Then I was told they cannot trace my laptop and don't know it's whereabouts and the going to contact head office. Then it was the excuse that the system was offline or that they cannot get through to head office. I was also told that they think they found it but they didn't know which residential address belonged to me. I have been patient long enough. It has been over 6 months of constant ridiculous excuses since I logged the complaint and returned my laptop. I have also received constant promises to get back to me which has never happened! I have always had to make contact with them first. I have also tried to phone head office myself but failed to get through. It seems as though no one knows what is going on in that store and it's shocking that they have people like that running a store. You go into a messy customer service office and all you see is returned goods lying all over the place, probably giving these people all kinds of excuses as well. Their customers service phone just rings and they ignore every call. I will NEVER support Hi-Fi Corporation or advise anyone else to ever again!! I don't want my broken laptop back or a replacement, I want my money back so that I can support a worthy company instead. Please, if anyone knows what else I can do to resolve this issue, please let me know. My email address is ********** Absolutely shocking and I'm so fed up! I am a struggling student who needs her laptop urgently.