Pathetic service

I am writing to express my sheer disappointment in Hi Fi Corporation in Centurion. The staff members have no sense of accountability or empathy for their clients. I went to buy a TV box today and when I got home I found that the adapter was missing which resulted in me having to drive back again (bear in mind I stay 15 kilometers away from centurion mall). After receiving a new tv box with all the required equipment I went home and experienced problems in setting up my tv box. I called Hi Fi centurion again for assistance but again the service was poor as I explained to the sales man that my remote is not switching on. After back and forth discussion we did not meet a resolution and as an escape plan the staff member said he will call me back as he is now busy with a client(till now I am still waiting for his call). I ended up calling over friends to help me set it up and by the looks of things the staff member lacked the required s****s to be able to solution me. I find this service from HiFi Centurion unacceptable and for someone like myself who has been solutioning clients for many years, I feel that the staff member was only concerned with the sale of the product yet forgetting that the after sales process is what gets consumers to refer their friends and family. I am definitely not referring anyone to Hi Fi Centurion because I do not want them to encounter the same treatment. Feel free to e-mail me should you want the particulars of the staff member.

Kind regards

Disappointed Client