Pathetic Service

I am really sick and tired with the pathetic service I am receiving from Hifi Corporation regarding an online purchase I made two weeks ago. They have decided to deliver the goods to the wrong address in a wrong city, when I clearly stated the delivery address when I made the purchase. What is the point of having that feature where customers specify where to have the goods delivered if they are going to change the address!! To make matters worse, I received a phone call from their customer service department asking me if I am happy with my purchase, like what purchase because I still haven't received it!!! In addition, to that, their number *** doesn't seem to exist, have been trying to call it for the past week to no avail. There is really no way of getting in touch with the company to query this mess.

I sent an email customer care, indicating the new address, then I also received a call from them last week Tuesday, where I got the opportunity to provide yet again, the correct address. I was told the courier company would get in touch with me for delivery, I am still waiting one one week later, 2 weeks after placing the order. Worse still, I go onto the system to confirm if the address has been changed, to my annoyance, they have mixed the addresses, the building name is the new address but the rest of the address is still the Durban address, like what ****ery is this!!!!!

If you can't do your jobs and deliver my parcel, kindly refund me so we can part ways, I am tired of this!!!!