Pathetic Service by Hi-Fi Corp

So on Black Friday - 29 Nov 19 I purchased a sound system on Hi-Fi Corp's online site, paid an amount of R 12 000. The following week they sent me an sms advising me that they are out of stock on the item, and they are waiting for their supplier to have the item available for them. It took a whole month for them(Hi-Fi Corp) to deliver the item to me, during which I have made numerous attempts to try and contact them, no answer on the Contact Centre line as well as no response on my e-mails. I even checked their facebook page and noticed that there are a lot of terrible reviews by consumers, some complaining about paying for orders online and not receiving their items and Hi-Fi not willing to give them refunds The last e-mail I sent to them was to advise that they must cancel the order and I requested a refund, as I was fed up and could take it anymore, they disregarded my e-mail and delivered the sound anyways(two days after my last e-mail to them), which I accepted. When I opened the sound I noticed that there were some cables missing which meant I could not connect the sound. I went to their store the following day at Carnival Mall cause I saw on the invoice that the sound was dispatched form there. When I got there I explained the situation to one of the consultants who advised that she then needs to liaise with the supplier and I had to wait a week as it was still the holidays, which I did. Feedback sent by the supplier was that, the sound does not come with the cables and that I have to buy the cables separately, which I was unhappy with cause It was not mentioned anywhere when I placed the order, and I knew for a fact that the sound does come with the cable, as a friend of mine purchased the same sound from takealot a few months before me, and the sound came with the cables. Well, they did not care that I was unhappy and made it clear that I have to buy the cables separately. I then opted for a refund as I was not willing to accept that. The consultant at Carnival Mall then told me to return the sound to the store in it’s original condition and they will then issue a refund. I went there to return the sound and submitted all the documents they required, it is now more than two weeks later and I am yet to receive my refund. Whatever you do, do not buy anything from Hi-Hi Corp, you will regret it! It is not the first I am having an unpleasant interaction with them, and I have also heard a lot of complains about them.