Pathetic Service and *****!

App**** for a store account online. Called in to confirm which exact documents I require. Spoke to Tebogo who explained what I needed. I inform him I've been working since August,became permanent as at the 1st November with my new salary and that I only received two salaries in my account. He tells me to bring in my contract as proof of permanency and he won't be at the Southgate store but I should I ask for Lauren. I get to the store ask for her and then she declines me. I request for management and she comes with the lame excuse that Tebogo is on training, was a previous employee and came back to the companies employment. That is not sufficient from a customer service perspective. My time, fuel and energy was wasted. The reason I called ear to ensure I don't go through this and lo and behold bad customer service. I don't recommend anyone use the Southgate branch. They only good for making excuses!