PATHETIC SERVICE

ABSOLUTELY DISAPPOINTED. Purchased a wireless keyboard and mouse combo from their online purchases on 07.08.2020. Item stated 2 - 5 Working days for delivery, which is fair. Tried to track the order online, it only stated Received Payment, nothing else. Tried phoning since 11.08.2020, no success as the voice promps only states there are no consultants to assist you now, please phone back.

Only today, 13.08.2020, I gotten hold of a consultant after I had to send numerous emails. He advise that they will be delivering before 17h00 today. Then another consultant contacted and said that they are out of stock and that he will allocated one from a nearby store. Which I advised him that they have to make a plan as they are at fault and they are going to rectify this matter.

He requested me to provide him with an hour to sort this matter out. An hour as came and gone and yet still no response. Contacted and requested an update as to what the situation of my order is, he requested me to provide him with another 20 minutes. I allowed the 20 minutes, nothing, no feedback. I phoned yet again, now he states that his manager is in a meeting and he will phone me back as soon as they are done.

I immediately advised him that he must get this sorted out and needs to make a plan, even if he has to get into his own car and bring it through, I really do not care, as they are at fault and not us the customer.

They don't even have the decency to pick up a phone or send an email to advise that they currently don't have stock or that there is a problem.

Pathetic service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!