PATHETIC SERVICE

The worst decision I have ever made in my life is to buy a few essential and urgent items from Hi-Fi Corp. No delivery after a couple of weeks, I call everyday, get promises that the customer service agents will check and call me back...DOLOLO! I send emails...still no response and the best of the worst was when an agent said she wished she had not tried to assist me because I requested the process to request a refund. COVID 19 is mentally exhausting as it is so to deal with such pathetic service and attitudes is not something I need now. I just want my refund so I can buy my daughters' laptops and desks somewhere else but I don't see that happening anytime soon. Worse is that the agents are not being supervised as when I ask to speak to the supervisor I was told to dream on!