Pathetic service

On Wednesday 25/02/26 I received an sms stating that my goods will be delivered on 27/02/26. On 26/02/2026 I called and spoke to Vusi Kubheka to try rescheduling the delivery to Saturday 28/02/26, he advised that wouldn’t be possible the next possible delivery date would be on Monday 02/03/26. I advised that I’ll arrange for someone to be home on the initial delivery date 27/02/2026 to receive the goods and he should not change the date. On 27/02/2026 I received another sms stating that the order will be delivered on Monday 02/03/26, I called in and spoke to Mikateko who advised that she’ll log a query and her supervisor will communicate with me via email after listening to the call with Vusi and that was 09h33 on 27/02. I did not received any communication and unfortunately I could not arrange for someone to be home on Monday again. On Sunday I called and requested cancellation of the order, ref no: *** was provided. Monday (02/03/2026) I received a call from the courier stating that they came to deliver and I advised that I had cancelled the order and requested a refund, I called the call center again and they advised that the cancellation request was only sent on Monday to the warehouse hence the order was dispatched. I called again on Tuesday to follow-up on the above mentioned ref and I spoke to Achieva who advised that I should follow-up today. Today at 12:41 I called in again and spoke to Fortunate, I gave her the order number she checked and advised that the current status shows that I requested for a refund. I then explained the entire story to her and because she couldn’t give me clear answers apart from that I must wait as this is still within SLA and that her team leader is clearing her emails and that is the reason why she hasn’t responded to the email I sent her on Friday, I then requested to speak to the team leader Louisa Baloyi whom I sent an email to on Friday 27/02/2026 and until today she has not gotten back to me. She placed me on hold and when she got back she advised that her team leader is currently busy with another customer and will respond to my email as soon as she’s done and until now i haven’t received any response. I was inconvenienced by one of their consultants (Vusi Kubheka) who changed the delivery date from 27/02 to 02/03 but now it’s unfortunate that I must take the fall for it and not even the team leader bothered to listen to my grievance as a customer instead she ignored my email and also taking my call. I call these people on a daily basis but still get no joy, they don’t communicate nor give me updates. I need this to be resolved ASAP, it’s not my problem but theirs, they need to deal with their consultant.