Pathetic Service .

I am currently a resident of Johannesburg South and having been unhappy with service that side I decided to go to the North to purchase a TV so I decide to call ahead and reserve it . I called in twice to confirm if I got the details correctly and I was given a nod of approval , got into an Uber and went on ahead to the North to confirm the purchase . I come to the North to my dismay I got everything I heard I over the phone incorrectly , now what upset me the most is the sales lady has the audecity to tell me to my face that I didn't hear her correctly both times and I must be mistaken and my voice is not to be raised in the shop . This calibre of service is quite frustrating and poor to say the least . Why should I as a customer have to be unconvinienced and have to be upset for a sales person to hear me let alone admit they are in the wrong when they are ? I really am not happy with this type of service why should I put up with it ? I can give props to the manager Fifi for handling a rather upsetting situation but Lukhona has to get her act together. I don't know who trained Lukhona but she needs to get her act and life together ! She totally brought the entire group average down !