Pathetic service

I bought myself a Hisense fridge from HiFi corp and it got delivered fair enough. The delivery people took it out of the box and I asked them to put it my kitchen and they left. Approximately 10 mins later I go to the kitchen to view the fridge and to my surprise when I opened the top door all 3 doors came flying at me at once and bear in mind we are talking about glass. So I managed to catch the first two doors and I couldn't catch the bottom one and so it fell and broke. To my horror the hinges on all 3 doors were broken in half. I called HiFi Corp immediately I told them that they need to come and fetch the fridge because it is broken. They asked me a 100 questions and I told them they must come and fetch it. They asked if the delivery people opened it and checked and I said no, they simply took it out of the box and into the kitchen. So they didn't come the Saturday and they came the Monday. They took the fridge and I went there again on Monday after work to explain what had happened because I wasn't getting nowhere with the guy that was calling me, he forever needed to confirm with a manager or someone. So I get to the store I go to the front and explain why I am and the lady told me to wait while she was busy gluing some stuff. Anyway I go to the back I get the guy that was in contact with I play the story all over again and while I am explaining this women comes and stands by the door with arms folded and while I am speaking to this guy she kept on interrupting the conversation, she did not introduce herself. So this guy asks me to go to the back to view the item she follows (this guy I think his name is Sydwell) . So this women interrupts me again I think she is manager (who has no customer service s****s what so ever, she was just plain rude yelling at me in front of her staff, I asked her not to shout at me and she was like you are also shouting so I ask the guy who is shouting me or her and he didn't respond for obvious reasons of cause.) All I asked this women was when she knew about this situation for her to tell me that she will only let Hisense no about this situation in the week. I am telling her that you have my fridge, you have my money and my stuff at home is standing there and probably spoilt from sitting in the cupboards. She imp**** that I broke the fridge, and I ask this stupid women why would I take my hard earned money and throw it down the drain like that. I tell her that if you look at the records I called you guys 10 minutes after the delivery took place hoping that they would return that very same day. I told her that I would did she apologize, she didn’t even get a statement from the delivery people all she told herself was that I broke all 3 hinges from the fridge within 10 mins of the delivery arriving. I ask how on earth that is even possible. The only people who handled and moved the fridge were the delivery people and I am willing to pay for tests to be done regarding the fingerprints. I have never ever in my life dealt with such a rude manager if that is her position. She said her name was mariske smit, she is just plain rude, condescending and unprofessional. I lost my fridge in a fire and I took the last of my money to get this one and this is the service that I getting from hifi corp, now I understand why my friends were so against your products. Your people are pathetic they don't know what customer service is. I pray to God that I never ever have to deal with that rude women ever again in my life, I actually regret the day I came into that stupid store. You are quick to take money and not so quick to respond to complaints. What kind of sick service are you people running here? Can someone please help me with this? Now the people from Hisense are saying I broke the fridge, I didn't do, these people didn't even get a statement from the delivery people I keep saying these people opened the box from outside and took it inside the house and after they left 10mins after they left I went to check and found this. I have had a fridge before I certainly know how to handle my appliances because I buy them they don't fall down from the sky. Can someone please help me get my money back please……………………………………………………………………………………………………………………………………………………… Thanks, Lungelwa Gulwa ********** / **********