Pathetic service

I made prior arrangements for someone to receive my delivery on 27 December, however it was not delivered. When I contacted customer care, I was advised that the warehouse was closed.

I then had to make arrangements again for delivery on 29 December, yet only part of my order was delivered.

This has now resulted in multiple failed deliveries, unnecessary inconvenience, and repeated arrangements on my side. I would like to know:

How long this delivery is realistically going to take

Who is taking accountability for these delays

It is also extremely concerning that there is apparently no direct telephone contact available for your own warehouse, as this makes resolving issues like this impossible.

With another public holiday approaching, I require an urgent response today with clear confirmation of when my order will be delivered.

I look forward to your immediate feedback.

Kind regards,