PATHETIC, PATHETIC, PATHETIC - TOTALLY UNINTERESTED IN THEIR CUSTOMERS

In April 2021 I received an email from the JDG finance department looking after my Hi-Fi Corporation account regarding a problem. I responded on 14 April 2021 requesting information regarding the matter so that I could set it right. NO RESPONSE. On 28 May I once again contacted them regarding the same issue....NO RESPONSE. At the end of September I received correspondence in the form of a payment reminder THAT HAS NOTHING TO DO WITH MY ORIGIONAL QUERY. I rep**** to them on 04 October 2021 and have, to date recieved no correspondence relating to the matter EXCEPT FOR 2 OR 3 PAYMENT REMINDERS DAILY. The question is, why does the JDG Group NOT RESPOND TO CUSTOMER CORRESPONDENCE????????? What is the point of sending an email address to respond to in their payment reminders, *** if the don't bother responding. IS COVID 19 ONCE AGAIN BEING USED AS AN EXCUSE FOR DISMALL CUSTOMER SERVICE.... I have NO intention of phoning them as trying to communicate over the phone with them is a TOTAL DISASTER and a waste of expensive airtime.