Pathetic Customer Services and Sales Team

<p>Hi</p> <p> </p> <p>I purchased a lenovo dual screen laptop in July last year with an extended warranty plan</p> <p> </p> <p>I informed the sales agent that I will be relocating overseas and whether the warranty will still be valid. I was told multiple times that the warranty will still be valid if I purchase an extended warranty and it will all be captured on system under my name</p> <p> </p> <p>I moved to the Uk this year and after two weeks my laptop stopped working. I took it in to my companys global technology solutions and they informed me that there is a manufacturing defect that is causing the laptop to over heat and that i need to contact the retailer I bought it from</p> <p> </p> <p>I have been trying to deal with the Service Supervisor since early February to no avail. Many back and forth emails and calls without a solution</p> <p> </p> <p>Today (after over 3 months) he gets back to me and says that there is nothing he can do as the warranty has expired last week and that the extended warranty is not valid overseas!</p> <p> </p> <p>This is unnacceptable for multiple reasons:</p> <p>- Long turn around time that resulted in my laptop passing the basic warranty</p> <p>- Blatant lies from the Sales Team regarding purchasing the extended warranty to ensure that it is vaid overseas</p> <p>- Rude emails and calls fromthe Service Supervisor (He told me that he will not help me and I can complain to whoever I want and he will do nothing)</p> <p>- *********** Service Supervisor who cannot deal with Warranty Questions</p> <p> </p> <p>I feel like this store blatantly lies to customers to get them to buy whatever products they have and service warranties and will not live up to their promises</p> <p> </p> <p>This is unnaceptable customer service</p>