PATHETIC CUSTOMER SERVICE HIFI CORPORATION FOURWAYS - ELLIOT

I bought a Gas Stove (Cash EFT) online at HiFi Corporation.

Nowhere on the site does is reflect that there is a problem with stock and that transaction was concluded.

MAY 13, 2020 11:38:57 AM SAST

On 16 May 2020 I received a call from Elliot (Fourways Branch) advising me that they only have a demo available and I told him that I bought a new stove, not a demo.

On the Monday 18 May I decided to call them to refund me my money – This was no a pleasant experience at all. I don’t know how many messages I have left for this Elliot to call me back.. He simply just don’t call customers back.

Eventually we decided , because the refund is going to take too long, that we will take the demo gas stove. Again, Elliot called to say that they are now getting a new one from the supplier and that he will call me on a regular basis to keep me up to speed.

I had to call him again today 27 May 2020 to find out what is happening.. HE WILL CALL ME BACK..

As customers we do understand that there are issues with stock, especially now with the Lockdown, but we still deserve the service that we expected. The cost of this gas stove id R 9500, so I really expect Elliot or who ever from that branch of from HiFi Corporation to keep me informed

This is pathetic service to say the least and I can bet you that they won’t even respond to this complaint.

I will never buy anything from them again. Rather pay more somewhere else.