Pathetic Customer service

Dear Louisa and Hi-Fi Corp Team

I am writing to express my disappointment with the customer service I received regarding my recent request to change the delivery date of my order.

On Tuesday, I requested to change the delivery date from Friday, 21st February to Saturday, 22nd February, as I am unavailable during the week due to work commitments. However, last night I received a notification stating that the delivery has been rescheduled to Monday, 24th February, which is not acceptable.

I am concerned that my request was not taken into consideration, and the new delivery date is actually less convenient for me. I would appreciate it if you could look into this matter urgently and make the necessary arrangements to deliver my order on Saturday, 22nd February, as originally requested.

I have been making follow ups no one came back to me, I just called now again I spoke to Phumelelo the agent to confirm if my email to Louisa was recieved, she advised "the manager says" she didn't receive my email and that we are not going to deliver your order the 22nd February. Who gave you a go ahead to change delivery date without my consent?

I hope you understand my frustration and will take immediate action to resolve this issue. Please let me know if there's any additional information you need from me.

Order Number:

Your customer service is pathetic