PATHETIC CUSTOMER SERVICE

<p>I PURCHASED A SANSUI 50INCH FLAT SCREEN FROM HI FI CORP IN BEACON BAY EAST LONDON ON 25/10/2016. IN MARCH 2017 THE TV CAME ON WITH SOUND BUT NO PICTURE. I RETURNED THE TV TO THE BRANCH I HAD PURCHASED IT FROM ONLY TO BE TOLD THAT I SHOULD NOT HAVE BROUGHT IT IN AS THEIR POLICY WAS THAT 50INCH TELEVEVISIONS ARE TO BE REPAIRED AT YOUR HOME IT WAS A SERVICE AGREEMENT THEY HAD. THEY THEN TESTED THE TV AND IT WAS WORKING - I THEN EXPLAINED THAT THIS MIGHT BE A INTERMITTANT PROBLEM, THEY REFUSED TO BOOK IT IN SAID I MUST TAKE IT HOME AND EMAIL THEM IF IT HAPPENS AGAIN AND A TECHNICIAN WILL BE DESPATCHED. ON THE 3 MAY THE TELEVISION AGAIN HAD NO PICTURE ONLY SOUND, I THEN EMAILED SISIPHO VELI AT THE BRANCH TO LET HER KNOW IT WAS AGAIN NOT WORKING PLEASE COULD THEY DESPATCH A TECHNICIAN. I HAD NO RESPONSE AND AFTER REPEATED PHONE CALLS I REPORTED THIS TO THE JDG GROUP CUSTOMER CARE LINE REFERENCE 733895 ON THE 17 MAY 2017.</p> <p>EVENTUALLY THE FOLLOWING WEEK I GOT A CALL FROM THE BRANCH SAYING I MUST NOW BRING THE TV IN AS THE REPAIRER REFUSES TO REPAIR AT MY HOME AND THEY DONT KNOW WHY. I EVENTUALLY TOOK THE TV IN TO THE BRANCH AS I HAD NOW BEEN WITHOUT A TV SINCE TEH 3RD MAY. MY TV WAS REPAIRED AND I WAS CALLED TO COLLECT IT ON THE 12TH JUNE. ON COLLECTING MY TV IT WAS FILTHLY DIRTY STICKERS ON THE SCREEN AND THE STAND FITTED INCORRECTLY. THE STAFF LAUGHED MAKING COMMENTS IN XHOSA (THINKING I COULD NOT UNDERSTAND) THAT THE STAND WAS FITTED INCORRECTLY, THINKING I FITTED IT. I REP**** TO THEM THAT I HAD NOT FITTED THE STAND THAT WAY IT WAS WHOEVER HAD REPAIRED THE UNIT. I THEN TOOK THE TV HOME TRIED TO FIX THE STAND BUT COULD NOT GET IT FITTED CORRECTLY AND AFTER CLEANING THE SCREEN NOTICED THERE WERE SCRATCHES ALL OVER THE SCREEN OF THE TV, I REPORTED THIS TO THE BRANCH MANAGER ANGELA BUT RECEIVED NO REPLY. I THEN REPORTED THIS TO THE JDG CUSTOMER CARE LINE REF: 734303. ON THE 16TH JUNE THE TV AGAIN STOPPED WORKING - NO PICTURE ONLY SOUND. I THEN TOOK THE TV BACK (THE THIRD TIME NOW) TO THE BRANCH. THEY PROMISED TO CALL ME BACK ON MONDAY THE 19TH JUNE WITH A RESPONSE AS TO WHAT IS GOING TO BE DONE. IT IS NOW TUESDAY 20TH JUNE AND AGAIN NO REPLY FROM HI FI CORP.</p> <p>THEY DO NOT ANSWER EMAILS AND I LEAVE MESSAGES AND NOBODY CALLS ME BACK.</p> <p>I HAVE NO TV AND CANNOT GET AN ANSWER OUT OF ANYBODY - STAFF, BRANCH MANAGER NOR JDG CUSTOMER CARE LINE SEEM INTERESTED IN THEIR CUSTOMERS OR ASSISTING.</p> <p>WHAT DO I DO NOW?! </p> <p>#FRUSTRATED</p>