Pathetic customer and delivery service

I have had the worst experience with HiFi Corp online. I placed an order on 1st August 2024 and till to date I have not received my TV.

They provided the 3-5 working days SLA yet I still do not have my TV. I have spent hours on the phone to contact centre agents with no luck. Phoebe requested my order number and proceeded to place me on hold for 20minutes till the line disconnected. I call again and one agent opened a complaint on my behalf which has also not been fruitful. I followed up and Tshepang told me my TV was returned to the warehouse by the courier for a replacement yet no correspondence whatsoever was provided to me regarding that. I have spoken to Zodwa, Fortunate and Precious who all report to Louisa Baloyi and nothing has come of it. When I eventually spoke to the manager Louisa after being on hold for 30 minutes, she told me that the delivery would take place over the weekend. It is now Monday, and I am told it would be delivered tomorrow which I won't even hold my breath. Hi-Fi has to have the worst customer service and delivery for online orders!!!! I regret purchasing something from them.