Pathetic communication and service ***

Good Day, Fed up with the bad service, you are running birthday specials But you have no stock, waiting for an order that was placed on the 9th of October since it was schedule to arrive on Saturday the 16th, stayed at home all day and no delivery, no feedback, no communication till today, called numerous times spoke to Simpiwe on *** who promised to get a manager to call me almost a week ago. This is pathetic service after spending 11k. Urgently Require assistance