pathetic

i am mindblown by the service received.my mom is 60 years old she went to your carnival mall branch and asked dinah the lady working there for s voucher now firstly as myself that has been working in retail surely you would ask what type of voucher would you want but instead she got told rudely they all hanging there so my mom just took one as she was advised to do so nothing more was said your lady just rang it up when i got it as im younger i saw this is a playstation voucher i went to your branch on sunday to get this returned for a normal voucher which to my suprise i cant now you surely do not expect me to throw away R500 after you could not assist a 60year old lady .you can put that voucher back in your system i know you can and give me a normal voucher the reason why i wanted that is because i lay-bye a tv and im still paying it so i want this voucher for the tv so you make it seem like i am going elsewhere im still using it at your branch i cant use a voucher i have no playstation or games ao you will give the money back or give me a voucher or i want all my money back paid on tv as i cant accept that you want me to throw away a R500 playstation voucher i cant do anything on i want a normal voucher . and when i spoke to dinah on sunday at carnival she assured me three times if i send someone it will be swopped so i sent my partner to my suprise she **** to me and due the lies she spoke to me i can assure you i believe me mom as she doesnt know a thing about customer service if i dont have this swopped tomorrow i will go to icasa . i will not leave this your playstation voucher was not touched so either you let your useless staff member pay or you pay easy i will not accept this poor service . i want this refunded tomorrow or i am calling icasa tomorrow please bare in mind i worked in service and know all about it do now ***** me . Dinah at carnival can pay for her own mistake and your useless manager that made my mom a **** and took dinah side . useless as well . i would get new staff completely. and even when i spoke to her she had attitude and she was rude and made my mom a **** meanwhile she is the **** as she promised me if i send someone she will swop it . get this sorted tomorrow. you are messing with the wrong person . I want my R500 to pay my tv which i regret now buying by you as i cant imagine service il get going forward.you have till tomorrow then i expect my partner to pick my money up or the correct voucher.you sort our your own mess with your staff dont make your lack of service and lack of training my problem .