Pathethic Client Service

Worst experience ever... went to the store to purchase a laptop for my 7 year old son to access Microsoft Teams for 2 weeks of online lessons... was told by the sales person that the laptop is not adequate and instead referred me to another laptop which costed me a lot more to purchase... then i was showed the process to register for the 3 year warranty extension.. i came home and completed the details online, after completion a message pops up to say "we will contact you shortly"... it is now about a month later and i have still not been contacted.. i started a live chat on the website to enquire about the progress, was given an email address to send the same pieces of information i had already provided during registration.. i have sent 3 emails for assistance. still not feedback.. on this purchase you have 30 days to register for the extended warranty.. my concern is that hifi corp will not honour this as they have not confirmed my registration to date... ridiculous customer service, i will never walk into that store again