Paid R12,018 for TV – Told 5 Days Later There Is No Stock

I placed an online order with HiFi Corp on 20/02/2026 for a Hisense 85” 85A6N television and paid R12,018.00 in full.

The product is reflected as available at the time of purchase.

Five days later, I was contacted and informed that there is no stock available “near me.” I was then told to contact the online division myself to resolve the issue. No ownership was taken.

After escalation, I was advised the product was a “clearance line” with limited stock and that HiFi Corp is not obliged to source stock or offer an equivalent.

While a refund was offered, the delay in communication, the dismissive handling of the matter, and the internal stock mismanagement were extremely disappointing.

Customers should not pay in full for products that are not actually available.

I hope HiFi Corp improves internal stock controls and customer service accountability.