Paid for item not delivered as arranged

On the 1st of October 2015 I was in JHB on business and popped into the Woodmead HifiCorp store. They had stock of a plasma / tv stand which was not available at the coastal branches, so after confirming with the sales person (Deborah) that they could move the item to my local Hificorp branch in Richards Bay for my to collect, I paid for the item in full. It is now the 6th of November 2015 and Richards Bay branch has not received the item. I spoke to the store manager at Woodmead who said he'd call back and hasn't. Twice. He is fully aware of the situation though and had confirmed with the salesperson. Can someone please assist me?? HifiCorp should deliver this item to my door for wasting my time like this... purely slack service.