Paid 29 January – As at 17 February - No Delivery, Conflicting Information, No Escalation Path

Title: Paid 29 January – No Delivery, Conflicting Information, No Escalation Path

I placed and paid in full for a television online from Hifi Corp / Incredible Connection on 29 January (order details available on request). Delivery was indicated as 2–5 working days.

As of 17 February, I have not received the item.

Over nearly three weeks I have made multiple phone calls, sent emails (unanswered), engaged via WhatsApp and Facebook, and attempted to escalate internally — including specifically requesting to speak to senior management. No escalation pathway has been made available.

During this time I have been given conflicting explanations:

That the item was dispatched

That it was cancelled

That it was “open box” and could not be sold

That a newer model would be supp****

That I would need to pay an additional R500

The online status has changed, yet there is no delivery and no clear, accountable explanation of where the product is.

This reflects a breakdown in coordination across online systems, store operations, customer service, and escalation channels within JD Group.