Overall worst organisation for any customer

Worst business to deal with at all levels!

Online shopping experience:

Complete purchase of a freezer, receive a call the following day to confirm purchase and delivery the next day, would be delivered anywhere between 8am and 7pm.

I reorganise my day to ensure I am around to recieve the goods.

Day of scheduled delivery:

Check tracking, no movement, says item "order placed" , I call customer services and spend over 10 minutes on hold. Agent picks up (Tammy or Sammy), I ask about my order and she was snarky and rude, then she wasn't there...

I call back, speak to Sumaya who says she'll call me back after speaking to her colleague dealing with logistics. She calls back to confirm that the item is with the driver and would be delivered by 6pm.

Did not arrive.

Brick and mortar experience :

I had purchased a Hoover vacuum, took it home and realised the pipe and nozzle were detached - according to the packaging, it is a fixed unit. Took it back to the store, they opened a sealed box switched out the broken with the new pipe, gave me the new pipe and placed the broken one into the box ... now you know how I ended up with a broken pipe to begin with...

Update:

So, being a current customer, I give this social media ***** my reference number, if he searches it, all my details will be available.

He asks for my personal details to write a complaint on my behalf...

So, they employ people who cannot use their systems!!

People who cannot think outside of the minimum process...

What an utterly hopeless organisation...

Still waiting on call back from customer services... was promised feedback at 10:30, that was an hour ago...

You'd think they were doing me a favour.