Order not being fulfilled !

The above mentioned order was placed on the 27th April and until now, they have not been able to deliver. When I make contact with their call center they give all stories - in fact sound way less keen to assist. I have been calling since the 2nd May when they changed delivery to the 07th May and now the 12th May....no one is taking accountability. I needed this item as in last week. I mean what could be so difficult in getting a bed?!