Order hasn't even been shipped after 6 working days

I placed an order for a radio on 14 August 2020. The availability on the website of the radio showed: Delivery 2 - 5 working days.

I paid via credit card and the payment was received immediately. I got the email from them to prove it, and on my profile on the website it showed "Received paid" immediately.

It still shows only that. The status of the order hasn't changed, and it is now the 21st of August 2020.

I had spoken to Stewart on the online chat on the website on Tuesday the 18th, and today, the 21st. Stewart needs training on how to handle clients. He is arrogant and doesn't explain anything. Anyway...

On Tuesday he just kept saying that it was only day 2 of 5 working days. No explanation or nothing. He didn't even put in any effort as to why it wasn't even shipped yet. Today after asking, he literally rep**** after a long wait with : "JD COMPLAINTS: ***" (which I had to find out later means he put in a complaint. No explanation whatsoever, no follow up, no "I'm sorry, we don't know why it hasn't been shipped yet...").

After phoning the call center and speaking to Katlego for 2 minutes, I felt a little better. Someone who respects clients and knows how to speak to them. She needs to train Stewart.

My point is, I'm still waiting. Apparently the complaints department is supposed to call me, but it still doesn't explain why my order hasn't just been shipped.

Where is my order???