ORDER DELIVERED TO THE INCORRECT ADDRESS!!!

I ordered on the 30th of August online and later that day received a message that will be delivered on the 31st and someone needs to be available to receipt.31st there was no delivery but I was patient because it had said delivery might be 2-5 days.I received communication on Sunday that my order has been picked up and received at the Aramex facility.

This morning,05 September I receive an email saying my order was delivered and an invoice.I called to confirm and was advised there was no delivery!!I received a call before I could contact them from the courier guy telling me my order was delivered to POLOKWANE.HOW! WHEN I'M IN PRETORIA!!!EVEN THE INVOICE HAD THE PRETORIA ADDRESS!!!

I called their customer care and the consultant said he doesn't know how that happened as the address on the order states Pretoria.he logged a complaints ticket #*** and said it will be escalated.I didn't get any feedback so I decided to contact Aramex and again the consultant said it has to be taken up with the JD Group.

I later received a call and the guy asked whether I has received my order😒I told him NO,I was told my order is in POLOKWANE..He asked to call me back around 14h00 with feedback,but did I get the call!?..I ended up calling that number with no joy!..I again called the contact centre and the consultant wasn't very helpful as she said she doen't know who could've called me.

I just need someone to contact me with information on when I will get my order or they must just cancel it!..I am not going to wait another week!!!